In the past few years, new technology, employee incentives, and a system-wide customer service campaign have also improved the airline's reputation in areas like baggage handling.

在过去几年中，高新科技、员工激励以及全系统客户服务活动也大大提升了该公司在行李处理等领域的名望。

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"I have been told that British Airways had severe reservations about the software that is being used on the baggage handling system - they found out later that the software problems were such that if the system had been tested correctly and for long periods of use they would have been spotted, " he said.

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